Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us via email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, uncut, undyed and kept in original status and still have th original package & gifts attached.

 

1. If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or there is no reason to dispute, we will not ensure your refund and will make a complaint according to the policy. The return info will be sent to you after contacting with us. • The unauthorized return of products will not be accepted.

 

2. We recommend shipping packages back using USPS shipping with a tracking number for convenience, as we are responsible for lost or stolen packages.

 

3. If you received an incorrect item, please contact us withing 24 hours of receiving your package. Report email: luxuryhaircollectionbyjackie@gmail.com 

 

About Refund:

1. After our confirmation, if the returning is due to our problems (such as: Shipped wrong products, Quality problem of products), we will provide a full refund for you after we receive your return.

 

2. After our confirmation, if the returning is due to buyer's problems (such as; Don't like/want, Order wrong productsize, Damage or delay of irresistible actor), we will remove $20 from your refund * loss of freight & handling fee

 

3. Once your return is received and inspected, we will send you an email to notify vou that we have received your returned item. Then your refund will be processed and a credit will automaticallv be applied to your credit card or original method of payment, normally you will receive the money within 3-5 days.